The role
The two year trainee general manager programme will help to develop your knowledge, skills and expertise through the following capabilities to ensure you are ready to manage a Bingo club of your own at the end of the programme.
- Business and Commercial Awarness
- Customers – putting the best game in town
- Team leadership and Engagement
- Communications
- Persuasiveness
- Entrepreneurial spirit
Key areas of responsibility
- Leading, planning and implementing business initiatives which add measurable value to Operations.
- Identifying and communicating new opportunities, which will take the business forward and increase company profits.
- Manage a club as part of your development ensuring that the club continues to meet its Key Performance Indicators (KPIs).
- Supporting the development and implementation of a wide range of company initiatives.
- Be customer focussed to ensure that we put on the best game in town.
- Make our customers feel special so they keep coming back for more.
- Take responsibility for your own training and development requirements to ensure that all projects are completed in time and to company standard.
- Manage your own performance and thus meet and exceed set objectives.
- Ensure regular personal reviews are conducted with outcomes actioned within set time-scales.
Person Specification
- Adaptable - be flexible and positive to meet the changing demands of the role.
- Results orientated - manage multiple projects and be focused on delivery despite challenges.
- Customer focus - the ability to deliver fantastic customer experience and put on the best game in town and focus on our service standards.
- Leadership - the ability to lead, engage and motivate others.
- Teamwork - the ability to develop team relationships and inspire others.
- Good Communication - be a clear and confident communicator.
- Entrepreneur - seeks out new business opportunities for the organisation.
- Influence others with your own ideas and overcome challenges.
- Business Acumen - the ability to assimilate and evaluate business data, translating into well researched actions.
- Self-starter - ability to use own initiative and be self-motivated.
- Proactive - have drive and energy to move projects forward and exceed expectations.
- Innovation - be creative in thinking and find new ways to increase profit.